12 Steps To Achieving Sustainable Operational Excellence

12 Steps To Achieving Sustainable Operational Excellence

Achieving Operational Excellence. What does this actually mean?

I guess that it means different things to different people. To me, it means ‘flow’.

There is no magic wand or quick fix for Operational Excellence, nor can somebody else put in the hard miles for you and hand you it on a plate. What we have managed to do at Unleash & Engage is distil the very essence of Operational Excellence, built a 12-week deployment model around this, followed by a three-month sustainment phase where the new habits are embedded as being ‘the way we do things around here’.

Guaranteeing 20% Capacity Improvement

Our Sustainable Operational Excellence model consists of 12 steps in 12 weeks and is guaranteed to deliver a 20% capacity improvement. What do we mean by ‘guaranteed’? We will help you to achieve at least the same amount of work in 20% less working hours, OR we will help you to achieve 20% more work in the same number of working hours, and if we can’t manage this in 12 weeks, we will keep working – at our cost, until we achieve it.

The main benefit we see when we work with teams is that the level of engagement goes through the roof when people unleashed from the box that the organisation has put them in (whether intentionally or not). This is the most satisfying part of our work and the reason why we do what we do.

Once we reach the targets that we agree at the outset, we don’t stop making progress. In our most recent engagement with a large multinational company, we achieved more than double our target levels of improvement – measured during weeks 8 – 12 of the engagement.

As a member of the team on the client side says “I’ve been involved in lean projects and other improvement stuff, but this is the first time I’ve seen something that’s truly transformational. What we’ve achieved in such a short amount of time is amazing”.

Our model contains a number of simple tools, which when combined together with leadership coaching, and deployed in just the right way, produces really amazing results.

We would be delighted to come and speak to you about how this could apply to your organisation. We have made it successful in project teams, transactional functions, finance teams, sales teams, white collar, blue collar, distributed teams, design teams, so please don’t hesitate because your team is ‘unique’ or ‘special’. Those are exactly the types of teams that really get our attention.

None of the steps are scary, and taken in isolated, they can appear trivial. However, when built together, with the involvement of the team, and the time and commitment from the front-line Manager, the results can be truly staggering.

Please contact us today if you want to know more.

The 12 Steps to Sustainable Operational Excellence

1, Launch Event – Establishing an understanding and expectation through experience

2, Team Vision – Bringing a sense of purpose to the everyday activities of the team

3, Daily Stand Up Meetings – Driving accountability and performance across the team

4, Visual Management – Making work clear, creating a high-performance environment

5, Standards – Setting a strong foundation on which to make improvements

6, Process Confirmation – Taking the opportunity to see and coach the team

7, The Standard Diary – Making time for the things that really matter, every day

8, Problem Solving – Increasing performance every day by making things better

9, Workload Levelling – Distributing work fairly and evenly across the available capacity

10,Skills & Versatility – Building a well-balanced suite of skills across the team

11, Coaching & Reinforcement – Tailoring the style of the Manager to each individual

12, Sustainment Planning – Transition of ownership, preparing for further improvement

The Sustainable Operational Excellence Model is a process that has been in the making for a number of years. We’re delighted to have formalised and refined it with the ability to now offer it as one of our core services. Thanks to our incredible delivery team, we are already seeing a huge impact from everywhere we’ve deployed the model.


Greig Walker, Director at Unleash & Engage.

Connect with Greig on LinkedIn

UK Office: Manchester, USA Office: Leesburg, Virginia, Dutch Office: Keizersgracht, Amsterdam.
Unleash & Engage refers to the global organization, and may refer to one or more, of the member firms of Unleash & Engage Limited, each of which is a separate legal entity. For more information and to conatct us, please click here.
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